We care about your privacy.
Converge Global Concept Technologies Ltd. and its affiliates (collectively “Converge Technologies” “We”, “Our”, or “Us”) understand the importance of protecting your personal data.
This Privacy Policy describes how Converge Technologies collects and uses your personal data, who we share it with, and your choices and rights in relation to your personal data.
This Privacy Policy (together with any other documents referred to in it) sets out in clear and concise form Our practices and procedures regarding the collection, use and disclosure of your personal data and sensitive personal data when you visit our websites (including mobile sites) and social media sites (“Sites”), mobile applications (“Apps”) (collectively “Online Services”) that link to this Privacy Policy, in writing or orally, or personal data that we may collect offline or receive from third parties., You have control over the type of data that you make available to Us. Using the controls highlighted in this Privacy Notice, you can limit or withdraw the information We collect about you or determine how We use such information.
The privacy notice does not apply to any products, services, websites, or content that are offered by third parties or have their own privacy notice. Also, note that this Privacy Notice does not apply to job applicants and candidates who apply for employment through our job application portal, or to employees and non-employee workers, whose Personal Information is subject to different privacy notices that are provided to such individuals in the context of their employment or working relationship with us.
Converge Technologies is committed to protecting and respecting your privacy. We take all necessary steps to ensure that your personal data is safe and to prevent the misuse of your personal data. Detailed information on how we do it, as well as why and how we collect, store, and use your personal data, can be found below.
Personal data is any information that identifies you as an individual or relates to you as an identifiable individual. Depending on how you interact with us, the personal data we collect may include:
• your name;
• email address;
• postal address;
• telephone number;
• log-in and account information for authentication purposes and account access;
• your gender and
• social media account information.
We may also collect other information that does not personally identify you. Such other information includes browser and device information, website and application usage data, IP addresses, demographic information such as marketing preferences, geographic location, primary language, and information collected through cookies and other technologies or information that has been anonymized or aggregated. If we link this information with your personal data, we will treat that linked information as personal data.
You can choose not to provide personal data to us when requested. However, if this is necessary to provide you with our solutions and services, access to our Online Services, or perform administrative functions, we may be unable to do these things.
We do not collect sensitive personal data about you, e.g. information relating to your health, religion, political beliefs, race, or sexual orientation, and ask that you do not send or provide this information to us.
We may collect your personal data from you in a variety of ways when you interact with us, including:
• when you access our Online Services, interact with us in any other way, or use our solutions and services.
We collect personal data when you place orders for our solutions and services, you create an account with us, we process your orders and payment transactions, perform administrative and business functions, market our solutions and services to you, and when you register for our events, workshops, and seminars or subscribe to our mailing lists and newsletters.
• when you communicate with us.
We collect personal data when we respond to your inquiries and requests, obtain feedback from you about our solutions and services or apply for employment with us.
• from third-party sources.
We collect personal data from third parties, including public databases, social media sites, business partners with whom we offer co-branded services or engage in joint marketing activities, and third parties that provide list enhancement or similar services.
When you use our Online Services, we and the third parties we engage may automatically collect data, including personal data using cookies and similar technologies. For more information, see the "Cookies and Similar Technologies" section below.
When we process your personal data in connection with the purposes set out in this Privacy Policy, we may rely on one or more of the following legal bases, depending on the purpose for which the processing activity is undertaken and the nature of our relationship with you:
- our legitimate interests (or those of a third party with whom we share your personal data) for managing, operating, or promoting our business, including direct marketing, and intra-Converge Group transfers of personal data for business and administrative purposes, except where such interests are overridden by your interests or fundamental rights or freedoms which require protection of personal data.
• where this is necessary to comply with a legal obligation on us.
• to protect the vital interests of any individual.
• where you have consented.
What we do with the information we collect from users of the Platform is to provide you with details about our products and services. Where it is in our legitimate interest to do so, we (or third-party data processors, agents, and sub-contractors acting on our behalf) may also use the information.
We may use your personal data to:
• enable you to effectively use and improve our solution and services. For example, to:
• perform administrative and business functions and internal reporting.
• send administrative information to you.
• obtain feedback from you about our services and solutions including through client satisfaction surveys, in which event, we will only use your personal data for the sole purpose of sending you a survey (through our third-party email delivery provider).
• respond to your inquiries and fulfill requests by you.
• assess the performance of our Online Services and improve their operation.
• inform you about and provide you with our services and solutions.
• update our records and keep contact details up to date; improve the accuracy of our records so that we can better understand your needs and preferences.
We engage in these activities to manage our contractual relationship with you, to comply with our legal obligations, or for our legitimate business interests by providing you with marketing materials and personalizing your experience. For example, to:
• send administrative information - deliver to you any administrative notices, alerts, and communications relevant to your use of the services.
• provide you with a more personalized experience when you interact with us. obtain feedback from you about our services and solutions including through client satisfaction surveys, in which event, we will only use your personal data for the sole purpose of sending you a survey (through our third-party email delivery provider).
• enable you to subscribe to our newsletters and mailing lists.
• enable you to register for Converge Technologies events, workshops, and seminars.
We engage in these activities with your consent or for our legitimate business interests - to achieve our business purposes and analyze information. For example, to:
• establish, manage, and maintain our business relationship with you.
• compile usage statistics, assess the performance of our Online Services, and improve their operation.
• recruit staff.
• process and fulfil specific requests and provide customer support, such as responding to your inquiries and handling complaints.
• fulfill legal and contractual obligations.
We may share your personal data for the purposes set out in this Privacy Policy (as applicable):
• with our affiliates and subsidiaries for the purposes set out in this Privacy Policy. Converge Global Concept Technologies Ltd. is the party responsible for the management of jointly used personal data.
• with business partners with whom we offer co-branded services or engage in joint marketing activities.
• with service providers to provide operational services or facilitate transactions on our behalf, including but not limited to processing of orders, assisting with sales-related activities or post-sales support, client support, email delivery, data analytics and auditing.
• where you consent to the sharing of your personal data.
• in connection with, any joint venture, merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or to another company.
• for other legal reasons.
We may share your personal data in response to a request for information by a competent authority in accordance with, or required by any applicable law, regulation or legal process:
• where necessary to comply with judicial proceedings, court orders, or government orders; or
• to protect the rights, property, or safety of Converge Technologies, its business partners, you, or others, or as otherwise required by applicable law.
Any third parties with whom we share personal data are contractually required to implement appropriate data protection and security measures to protect personal data and are not permitted to use personal data for any purpose other than the purpose for which they are provided with or given access to personal data.
We will not ask for your personal data unless we need it to provide services to you. At any point where consent is the appropriate lawful basis for processing your personal data, we will provide you the option to either accept or not. In addition, whenever we introduce new services and technologies, we will ensure you understand and agree to any new ways in which your information will be processed.
You will be considered to have given your consent to Converge Technologies for the processing of your personal data when;
1. You complete any form issued by Converge Technologies at any of our service points (mobile, online, in-branch etc.) requesting for such personal information.
2. You register, check or tick the acceptance box on any of our electronic platforms (Online or Mobile) relating to terms and conditions of any service or product offered; and
3. You accept the installation of cookies on your device.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your express consent or provide you with an opportunity to say no. However, we should mention that withdrawal of consent would not affect the lawfulness of any processing carried out before you withdraw your consent.
We are committed to ensuring that your information is safe and take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy notice. To prevent unauthorized access or disclosure we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Converge Technologies is committed to protecting your personal data from accidental or unlawful destruction, loss, alteration, unauthorized access, or disclosure by using a combination of physical, administrative, and technical safeguards and contractually requiring that third parties to whom we disclose your personal data do the same. Despite this, we cannot completely guarantee the security of any information you transmit via our Online Channels, as the internet is not an entirely secure place. We are committed to doing our best to protect you.
Your Personal Data may be transferred to Recipients located in several different countries. To achieve the purposes described in this Privacy Policy, we transfer your Personal Data to countries that may not offer an adequate level of protection or are not considered to have adequate law by the National Information Technology Development Agency. Where Personal Data is to be transferred to a country outside Nigeria, We shall put adequate measures in place to ensure the security of such Personal Data. We shall, among other things, conduct a detailed transfer impact assessment of whether the said country is on NITDA’ Whitelist of Countries with adequate data protection laws.
Our data transfers to countries that do not offer an adequate level of protection are subject to either of the conditions in accordance with the Nigeria Data Protection Regulation. We will therefore only transfer Personal Data out of Nigeria on one of the following conditions:
1. The consent of the Data Subject has been obtained;
2. The transfer is necessary for the performance of a contract between Us and the Data Subject or implementation of pre-contractual measures taken at the Data Subject’s request;
3. The transfer is necessary to conclude a contract between Us and a third party in the interest of the Data Subject;
4. The transfer is necessary for reason of public interest;
5. The transfer is for the establishment, exercise or defence of legal claims;
6. The transfer is necessary to protect the vital interests of the Data Subjects or other persons, where the Data Subject is physically or legally incapable of giving consent.
To obtain any relevant information regarding any transfers of your Personal Data to third countries (including the relevant transfer mechanisms), please contact our Data Protection Officer at sales@convergroup.com
Converge Technologies adheres to applicable data protection laws in Nigeria, which provide you with certain rights relating to your personal data. You have the following rights:
• the right to request access to your personal data
• the right to erasure of your personal data (“right to be forgotten”)
• the right to rectify or amend inaccurate or incomplete personal data
• the right to object to the processing of your personal data
• the right to portability of data; and
• the right to lodge a complaint with the Court, National Information Technology Development Agency (NITDA), or any other relevant supervisory authority.
When you access our Online Services, we use cookies (small text files containing a unique ID number that are placed on your PC or device) and similar technologies including scripts, embedded web links, web beacons, Local Shared Objects (flash cookies) and Local Storage (HTML 5). We use cookies to assist us with activities such as:
• enabling you to sign in to our Online Services;
• authenticating you;
• keeping track of information, you have provided to us;
• improving your browsing experience;
• customising our interactions with you;
• storing and managing your preferences and settings;
• compiling statistical data;
• analysing the performance and usability of our Online Services;
• measuring traffic patterns for our Online Services; and
• determining which areas of our Online Services have been visited.
These technologies collect information that your browser sends to Our Online Services including your browser type, information about your IP address (a unique identifier assigned to your computer or device which allows your PC or device to communicate over the Internet), together with the date, time and duration of your visit, the pages you view and the links you click.
Our Online Services may also contain web beacons or similar technologies from third-party analytics providers, through which they collect information about your activities across our Online Services to help us compile aggregated statistics.
Our Online Services may contain links to third-party websites and applications. We are not responsible for and make no representations or warranties in relation to the privacy practices or content of any third-party websites and applications. Your use of such sites and applications is subject to the applicable third-party privacy policy and is at your own risk.
We may send you direct marketing communications about our solutions and services. You can choose whether you wish to receive marketing communications from Converge Technologies by email, SMS, post, or phone. You may opt out of receiving marketing materials from us at any time and manage your communication preferences by:
- following the unsubscribe instructions included in each marketing email or SMS text message from us;
- sending an email to sales@convergroup.com; or
- writing to:
Converge Global Concept Technologies Ltd.
Attn: Sales Admin
The Quad Building, 20 Layi Yusuf Crescent,
Lekki Phase One, Lekki
Lagos, Nigeria.
Include your details and a description of the marketing material you no longer wish to receive from us. We will comply with your request as soon as is reasonably practicable.
If you opt out of receiving marketing-related communications from us, we may still send you administrative messages as part of your ongoing use of our solutions and services, which you will be unable to opt out of.
We do not provide your personal data to unaffiliated third parties for direct marketing purposes or sell, rent, distribute, or otherwise make personal data commercially available to any third party.
We will retain your personal data for as long as is necessary to fulfil the purpose for which it was collected unless a longer retention period is required to comply with legal obligations, resolve disputes, protect our assets, or enforce agreements. The criteria we use to determine retention periods include whether:
• we are under a legal, contractual, or other obligation to retain personal data, as part of an investigation or for litigation purposes;
• personal data is needed to maintain accurate business and financial records;
• there are automated means to enable you to access and delete your personal data at any time;
• personal data is sensitive personal data which event we will generally retain for a shorter period of time;
• you have consented to us retaining your personal data for a longer retention period, in which case, we will retain personal data in line with your consent.
Where there is any perceived violation of your rights, we shall take appropriate steps to remedy such violations, once confirmed. You shall be appropriately informed of the remedies employed. In the event of a data breach, we shall within 72 (seventy-two) hours of having knowledge of such breach report the details of the breach to NITDA. Furthermore, we will notify you immediately via email if the breach will result in risk and danger to your rights and freedoms.
If you have any complaints regarding our compliance with this Privacy Notice, please contact Us. We will investigate and attempt to resolve complaints and disputes regarding the use and disclosure of personal information within thirty (30) days in accordance with this Privacy Policy and in accordance with applicable law and regulation.
If you feel that your Personal Data has not been handled correctly or you are unhappy with our response to any requests you have made to us regarding the use of your Personal Data, you have a right to lodge a complaint with the NITDA. The contact details are:
National Information Technology Development Agency
Tel: +234929220263, +2348168401851, +2347052420189
Email: info@nitda.gov.ng
Website: www.nitda.gov.ng
We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Notice on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective, and update the “Last updated” date at the top of this Privacy Notice. You are advised to review this Privacy Notice periodically for any changes. Changes to this Privacy Notice are effective when they are posted on this page.
If you have any questions about how your personal data is handled by Converge Technologies, you have a privacy concern, or you wish to make a request or a complaint relating to your personal data, please contact us. You can reach us at sales@convergroup.com
or at:
Converge Global Concept Technologies Ltd.
Attn: Sales Admin
The Quad Building, 20 Layi Yusuf Crescent,
Lekki Phase One, Lekki,
Lagos, Nigeria.
This Privacy Policy describes how Converge Technologies collects and uses your personal data, who we share it with, and your choices and rights in relation to your personal data.
This Privacy Policy (together with any other documents referred to in it) sets out in clear and concise form Our practices and procedures regarding the collection, use and disclosure of your personal data and sensitive personal data when you visit our websites (including mobile sites) and social media sites (“Sites”), mobile applications (“Apps”) (collectively “Online Services”) that link to this Privacy Policy, in writing or orally, or personal data that we may collect offline or receive from third parties., You have control over the type of data that you make available to Us. Using the controls highlighted in this Privacy Notice, you can limit or withdraw the information We collect about you or determine how We use such information.
The privacy notice does not apply to any products, services, websites, or content that are offered by third parties or have their own privacy notice. Also, note that this Privacy Notice does not apply to job applicants and candidates who apply for employment through our job application portal, or to employees and non-employee workers, whose Personal Information is subject to different privacy notices that are provided to such individuals in the context of their employment or working relationship with us.
Converge Technologies is committed to protecting and respecting your privacy. We take all necessary steps to ensure that your personal data is safe and to prevent the misuse of your personal data. Detailed information on how we do it, as well as why and how we collect, store, and use your personal data, can be found below.
Personal data we collect
Personal data is any information that identifies you as an individual or relates to you as an identifiable individual. Depending on how you interact with us, the personal data we collect may include:
• your name;
• email address;
• postal address;
• telephone number;
• log-in and account information for authentication purposes and account access;
• your gender and
• social media account information.
We may also collect other information that does not personally identify you. Such other information includes browser and device information, website and application usage data, IP addresses, demographic information such as marketing preferences, geographic location, primary language, and information collected through cookies and other technologies or information that has been anonymized or aggregated. If we link this information with your personal data, we will treat that linked information as personal data.
You can choose not to provide personal data to us when requested. However, if this is necessary to provide you with our solutions and services, access to our Online Services, or perform administrative functions, we may be unable to do these things.
Sensitive personal data
We do not collect sensitive personal data about you, e.g. information relating to your health, religion, political beliefs, race, or sexual orientation, and ask that you do not send or provide this information to us.
How we collect your personal data
We may collect your personal data from you in a variety of ways when you interact with us, including:
• when you access our Online Services, interact with us in any other way, or use our solutions and services.
We collect personal data when you place orders for our solutions and services, you create an account with us, we process your orders and payment transactions, perform administrative and business functions, market our solutions and services to you, and when you register for our events, workshops, and seminars or subscribe to our mailing lists and newsletters.
• when you communicate with us.
We collect personal data when we respond to your inquiries and requests, obtain feedback from you about our solutions and services or apply for employment with us.
• from third-party sources.
We collect personal data from third parties, including public databases, social media sites, business partners with whom we offer co-branded services or engage in joint marketing activities, and third parties that provide list enhancement or similar services.
When you use our Online Services, we and the third parties we engage may automatically collect data, including personal data using cookies and similar technologies. For more information, see the "Cookies and Similar Technologies" section below.
Legal basis for processing your personal data
When we process your personal data in connection with the purposes set out in this Privacy Policy, we may rely on one or more of the following legal bases, depending on the purpose for which the processing activity is undertaken and the nature of our relationship with you:
- our legitimate interests (or those of a third party with whom we share your personal data) for managing, operating, or promoting our business, including direct marketing, and intra-Converge Group transfers of personal data for business and administrative purposes, except where such interests are overridden by your interests or fundamental rights or freedoms which require protection of personal data.
• where this is necessary to comply with a legal obligation on us.
• to protect the vital interests of any individual.
• where you have consented.
Use of your personal data
What we do with the information we collect from users of the Platform is to provide you with details about our products and services. Where it is in our legitimate interest to do so, we (or third-party data processors, agents, and sub-contractors acting on our behalf) may also use the information.
We may use your personal data to:
• enable you to effectively use and improve our solution and services. For example, to:
• perform administrative and business functions and internal reporting.
• send administrative information to you.
• obtain feedback from you about our services and solutions including through client satisfaction surveys, in which event, we will only use your personal data for the sole purpose of sending you a survey (through our third-party email delivery provider).
• respond to your inquiries and fulfill requests by you.
• assess the performance of our Online Services and improve their operation.
• inform you about and provide you with our services and solutions.
• update our records and keep contact details up to date; improve the accuracy of our records so that we can better understand your needs and preferences.
We engage in these activities to manage our contractual relationship with you, to comply with our legal obligations, or for our legitimate business interests by providing you with marketing materials and personalizing your experience. For example, to:
• send administrative information - deliver to you any administrative notices, alerts, and communications relevant to your use of the services.
• provide you with a more personalized experience when you interact with us. obtain feedback from you about our services and solutions including through client satisfaction surveys, in which event, we will only use your personal data for the sole purpose of sending you a survey (through our third-party email delivery provider).
• enable you to subscribe to our newsletters and mailing lists.
• enable you to register for Converge Technologies events, workshops, and seminars.
We engage in these activities with your consent or for our legitimate business interests - to achieve our business purposes and analyze information. For example, to:
• establish, manage, and maintain our business relationship with you.
• compile usage statistics, assess the performance of our Online Services, and improve their operation.
• recruit staff.
• process and fulfil specific requests and provide customer support, such as responding to your inquiries and handling complaints.
• fulfill legal and contractual obligations.
Sharing your personal data
We may share your personal data for the purposes set out in this Privacy Policy (as applicable):
• with our affiliates and subsidiaries for the purposes set out in this Privacy Policy. Converge Global Concept Technologies Ltd. is the party responsible for the management of jointly used personal data.
• with business partners with whom we offer co-branded services or engage in joint marketing activities.
• with service providers to provide operational services or facilitate transactions on our behalf, including but not limited to processing of orders, assisting with sales-related activities or post-sales support, client support, email delivery, data analytics and auditing.
• where you consent to the sharing of your personal data.
• in connection with, any joint venture, merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or to another company.
• for other legal reasons.
We may share your personal data in response to a request for information by a competent authority in accordance with, or required by any applicable law, regulation or legal process:
• where necessary to comply with judicial proceedings, court orders, or government orders; or
• to protect the rights, property, or safety of Converge Technologies, its business partners, you, or others, or as otherwise required by applicable law.
Any third parties with whom we share personal data are contractually required to implement appropriate data protection and security measures to protect personal data and are not permitted to use personal data for any purpose other than the purpose for which they are provided with or given access to personal data.
What constitutes consent?
We will not ask for your personal data unless we need it to provide services to you. At any point where consent is the appropriate lawful basis for processing your personal data, we will provide you the option to either accept or not. In addition, whenever we introduce new services and technologies, we will ensure you understand and agree to any new ways in which your information will be processed.
You will be considered to have given your consent to Converge Technologies for the processing of your personal data when;
1. You complete any form issued by Converge Technologies at any of our service points (mobile, online, in-branch etc.) requesting for such personal information.
2. You register, check or tick the acceptance box on any of our electronic platforms (Online or Mobile) relating to terms and conditions of any service or product offered; and
3. You accept the installation of cookies on your device.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your express consent or provide you with an opportunity to say no. However, we should mention that withdrawal of consent would not affect the lawfulness of any processing carried out before you withdraw your consent.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent to the continued processing of your personal data, at any time, by contacting us at sales@convergroup.comWhere we store your personal data
We are committed to ensuring that your information is safe and take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy notice. To prevent unauthorized access or disclosure we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Security of your personal data
Converge Technologies is committed to protecting your personal data from accidental or unlawful destruction, loss, alteration, unauthorized access, or disclosure by using a combination of physical, administrative, and technical safeguards and contractually requiring that third parties to whom we disclose your personal data do the same. Despite this, we cannot completely guarantee the security of any information you transmit via our Online Channels, as the internet is not an entirely secure place. We are committed to doing our best to protect you.
International Transfer of Data
Your Personal Data may be transferred to Recipients located in several different countries. To achieve the purposes described in this Privacy Policy, we transfer your Personal Data to countries that may not offer an adequate level of protection or are not considered to have adequate law by the National Information Technology Development Agency. Where Personal Data is to be transferred to a country outside Nigeria, We shall put adequate measures in place to ensure the security of such Personal Data. We shall, among other things, conduct a detailed transfer impact assessment of whether the said country is on NITDA’ Whitelist of Countries with adequate data protection laws.
Our data transfers to countries that do not offer an adequate level of protection are subject to either of the conditions in accordance with the Nigeria Data Protection Regulation. We will therefore only transfer Personal Data out of Nigeria on one of the following conditions:
1. The consent of the Data Subject has been obtained;
2. The transfer is necessary for the performance of a contract between Us and the Data Subject or implementation of pre-contractual measures taken at the Data Subject’s request;
3. The transfer is necessary to conclude a contract between Us and a third party in the interest of the Data Subject;
4. The transfer is necessary for reason of public interest;
5. The transfer is for the establishment, exercise or defence of legal claims;
6. The transfer is necessary to protect the vital interests of the Data Subjects or other persons, where the Data Subject is physically or legally incapable of giving consent.
To obtain any relevant information regarding any transfers of your Personal Data to third countries (including the relevant transfer mechanisms), please contact our Data Protection Officer at sales@convergroup.com
Your rights under data protection laws
Converge Technologies adheres to applicable data protection laws in Nigeria, which provide you with certain rights relating to your personal data. You have the following rights:
• the right to request access to your personal data
• the right to erasure of your personal data (“right to be forgotten”)
• the right to rectify or amend inaccurate or incomplete personal data
• the right to object to the processing of your personal data
• the right to portability of data; and
• the right to lodge a complaint with the Court, National Information Technology Development Agency (NITDA), or any other relevant supervisory authority.
Cookies and Similar Technologies
When you access our Online Services, we use cookies (small text files containing a unique ID number that are placed on your PC or device) and similar technologies including scripts, embedded web links, web beacons, Local Shared Objects (flash cookies) and Local Storage (HTML 5). We use cookies to assist us with activities such as:
• enabling you to sign in to our Online Services;
• authenticating you;
• keeping track of information, you have provided to us;
• improving your browsing experience;
• customising our interactions with you;
• storing and managing your preferences and settings;
• compiling statistical data;
• analysing the performance and usability of our Online Services;
• measuring traffic patterns for our Online Services; and
• determining which areas of our Online Services have been visited.
These technologies collect information that your browser sends to Our Online Services including your browser type, information about your IP address (a unique identifier assigned to your computer or device which allows your PC or device to communicate over the Internet), together with the date, time and duration of your visit, the pages you view and the links you click.
Our Online Services may also contain web beacons or similar technologies from third-party analytics providers, through which they collect information about your activities across our Online Services to help us compile aggregated statistics.
Links to third-party websites and applications
Our Online Services may contain links to third-party websites and applications. We are not responsible for and make no representations or warranties in relation to the privacy practices or content of any third-party websites and applications. Your use of such sites and applications is subject to the applicable third-party privacy policy and is at your own risk.
Direct marketing
We may send you direct marketing communications about our solutions and services. You can choose whether you wish to receive marketing communications from Converge Technologies by email, SMS, post, or phone. You may opt out of receiving marketing materials from us at any time and manage your communication preferences by:
- following the unsubscribe instructions included in each marketing email or SMS text message from us;
- sending an email to sales@convergroup.com; or
- writing to:
Converge Global Concept Technologies Ltd.
Attn: Sales Admin
The Quad Building, 20 Layi Yusuf Crescent,
Lekki Phase One, Lekki
Lagos, Nigeria.
Include your details and a description of the marketing material you no longer wish to receive from us. We will comply with your request as soon as is reasonably practicable.
If you opt out of receiving marketing-related communications from us, we may still send you administrative messages as part of your ongoing use of our solutions and services, which you will be unable to opt out of.
We do not provide your personal data to unaffiliated third parties for direct marketing purposes or sell, rent, distribute, or otherwise make personal data commercially available to any third party.
Retaining your personal data
We will retain your personal data for as long as is necessary to fulfil the purpose for which it was collected unless a longer retention period is required to comply with legal obligations, resolve disputes, protect our assets, or enforce agreements. The criteria we use to determine retention periods include whether:
• we are under a legal, contractual, or other obligation to retain personal data, as part of an investigation or for litigation purposes;
• personal data is needed to maintain accurate business and financial records;
• there are automated means to enable you to access and delete your personal data at any time;
• personal data is sensitive personal data which event we will generally retain for a shorter period of time;
• you have consented to us retaining your personal data for a longer retention period, in which case, we will retain personal data in line with your consent.
Remedy in the event of a violation of privacy notice
Where there is any perceived violation of your rights, we shall take appropriate steps to remedy such violations, once confirmed. You shall be appropriately informed of the remedies employed. In the event of a data breach, we shall within 72 (seventy-two) hours of having knowledge of such breach report the details of the breach to NITDA. Furthermore, we will notify you immediately via email if the breach will result in risk and danger to your rights and freedoms.
If you have any complaints regarding our compliance with this Privacy Notice, please contact Us. We will investigate and attempt to resolve complaints and disputes regarding the use and disclosure of personal information within thirty (30) days in accordance with this Privacy Policy and in accordance with applicable law and regulation.
If you feel that your Personal Data has not been handled correctly or you are unhappy with our response to any requests you have made to us regarding the use of your Personal Data, you have a right to lodge a complaint with the NITDA. The contact details are:
National Information Technology Development Agency
Tel: +234929220263, +2348168401851, +2347052420189
Email: info@nitda.gov.ng
Website: www.nitda.gov.ng
Updates to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Notice on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective, and update the “Last updated” date at the top of this Privacy Notice. You are advised to review this Privacy Notice periodically for any changes. Changes to this Privacy Notice are effective when they are posted on this page.
How to contact us
If you have any questions about how your personal data is handled by Converge Technologies, you have a privacy concern, or you wish to make a request or a complaint relating to your personal data, please contact us. You can reach us at sales@convergroup.com
or at:
Converge Global Concept Technologies Ltd.
Attn: Sales Admin
The Quad Building, 20 Layi Yusuf Crescent,
Lekki Phase One, Lekki,
Lagos, Nigeria.